Orders are processed and shipped within 48 hours of payment confirmation.

We use UPS service with tracking number for all deliveries. If you prefer certified shipping via UPS Extra, please contact us before placing your order; this option has an additional charge.

Shipping costs vary depending on the destination:

• Peninsula: €8
• Balearic Islands: €15
• Free shipping for orders over €40 in the Peninsula and Balearic Islands.

Estimated delivery times are:

• Peninsula and Balearic Islands: 24 hours if the order is placed before 2:00 p.m., or 48 hours if it is placed after.
• Ceuta and Melilla: 2 to 5 business days.
• Canary Islands: up to 7 business days.

Yes, once your order has been shipped, you will receive an email with a link to track the status of your package online.

You have 15 business days from the delivery of the order to return the product.

To request a return, please let us know at info@kbas.es or call us at 965 76 09 53, stating the product to be returned and the reason. From there, we will explain the process to follow to complete the return.

The product must be in its original condition, including instructions, documentation, accessories and labeling. In addition, it must be sent in a box that guarantees its protection.

• If the return is voluntary, the customer covers the shipping and return costs.
• If it is due to a Kbas error, we cover the costs and arrange the collection.

Once we receive and verify the product, we will process the refund as requested.