Shipping Policy
*Holiday Closure
All orders placed between July 25 and August 6 will be shipped starting August 7 due to our holiday closure.
We apologize for any inconvenience this may cause, which is why during this period shipping costs will be completely free.
Shipping Time
Orders are processed and shipped within 48 hours of payment confirmation. We use UPS service with a tracking number and delivery without signature. If you prefer certified shipping via UPS Extra, it incurs an additional charge. For this option, please contact us before placing your order.
Shipping Costs
Shipping costs include handling, packaging, and postage. Handling fees are fixed, while transport costs may vary depending on the package weight. To optimize the cost, we recommend grouping all your items into a single order. We cannot combine different orders, and shipping costs will be applied separately for each. While we are not responsible for package damage after shipping, we take all precautions to protect fragile items.
Delivery Options:
Deliveries are made via Correos Exprés, and delivery times are approximate, according to the service of our logistics operators.
- Peninsula and Balearic Islands: Delivery within 24 hours if the purchase is made before 2:00 PM. Orders placed after that time are delivered within 48 hours.
- Ceuta and Melilla: Delivery within 2 to 5 days.
- Canary Islands: Delivery within up to 7 business days.
Shipping Costs and Free Shipping:
- Peninsula: €8
- Balearic Islands: €15
Orders over €40 enjoy free shipping (Peninsula and Balearic Islands only).
Order Tracking
Once the order has been shipped, you will receive an email with a link to track your package online.
Return Policy
Return Period
You have 15 business days from delivery to return the product. Returns for withdrawal of purchase will not be accepted after this period.
Return Requirements
- Prior Notification: You must inform us in advance via info@kbas.es or by calling 965 76 09 53, indicating the product to be returned and the reason.
- Product Condition: The item must be returned in its original condition, including all instructions, documentation, accessories, packaging, and labeling.
- Packaging: Use a box similar to the original or one that ensures product protection.
Return Costs
- If the return is voluntary, the customer bears the shipping and return costs.
- If the return is due to a Kbas error, we cover the costs and manage product collection, informing the collection date in advance.
Return Process
Returns must reach their destination within 14 days after the return acceptance. Otherwise, they will be rejected and returned. Once the merchandise is received and verified, we will proceed to refund the amount if indicated.